INTRODUCING OUR CUSTOMER PORTAL SOFTWARE
Many service & maintenance companies work with antiquated systems which leave customers confused, out of touch, chasing for information and frustrated. SCL Managed Services deliver real time reporting to our customers electronically. This means you are kept completely up-to-date with service & maintenance activity, providing you with complete peace of mind.
Customers are demanding to know when an engineer is on route to a job. They want to be able to view their asset register online and download reports. They want access to key performance indicators (KPIs) and site history. The quality of information provided to clients is now as important as the quality of the work being carried out.
When our customers log in to the portal they will be presented with a professionally
branded dashboard showing them the key metrics that they’re interested in. For example they might want to display total outstanding jobs, jobs attended within SLA or first time fix rate. Our Joblogic CAFM system presents the data to the customer in a way that is intuitive and easy on the eye. You can even download detailed reports, view your site history or look at asset registers.
Real Time Status Updates
Historically customers would typically call or email us to find out what’s going on with a job. Now using the portal our customers can see
the real time status of their jobs without contacting our office at all. They can see icons against each job to show when an engineer is on route, on site or when a job is completed. Customers can download job sheets as PDFs if they need to.
In addition to giving our customers job information we also give them access to quotes and invoices. As soon as we create a quotation it will be available for our customer to view online, download as PDF or print. It’s really simple for them to approve the quote too. They can add their order number, comments and even upload a document such as their purchase order. Any sales invoices and credits that we create in Joblogic will also be available in the portal.