The culture of our business which we live or die by.


  • I give 100% until I succeed at everything I commit to and agree with my fellow team members.
  • I will only commit to things I am prepared to do.
  • I will deliver what I commit to in an agreed time frame.


  • I consistently operate above the line except for agenda 1.1 in appropriate environments.
  • I accept that I am truly responsible for my actions and outcomes, and take ownership of everything that takes place in my work and my life.


  • I will always speak the truth as I see it.
  • I will only ever make arrangements I am willing and intend to keep by the date agreed.
  • I will communicate any potential broken agreements at the first opportunity.
  • I will clear up all broken agreements immediately.


  • I will always deliver products/services of exceptional quality that add value to all involved for the long term.
  • I will always stay on a path of constant and never ending improvement and innovation.


  • I will always speak positively of our team members, our clients and our company in both public and private.
  • I will take responsibility for responses to my communication.
  • I will always apologise for any upsets first … and then look for a solution.
  • I will always discuss concerns at the earliest opportunity before they become issues.
  • I will only talk about a person as if they are in the room with me.
  • I will involve all relevant team members in any discussions regarding any work issues & where this is not possible I will communicate at the earliest possible outcome.


  • I will always achieve a successful outcome for whatever I am doing.
  • I will have a willingness to win and drive others to win … win/win.
  • I will display PRIDE, prosperity, competence and personal confidence.


  • I learn from my mistakes.
  • I will continue to learn, grow and master so I can help fellow team members and clients to learn, grow and master too.
  • I will impart practical, useable knowledge rather than just my theory.

Team Work

  • I am willing to do whatever it takes to drive and achieve team goals.
  • I will focus on co-operation and always come to a resolution, not a compromise.
  • I will be flexible in my work, able to change if what I am doing is not working.
  • I ask for help when I need it and I am compassionate to others when they ask me to help.
  • I show my appreciation to those that have helped me and those in my team.


  • I will have a balanced approach to life remembering that my spiritual, social, physical and family aspects are just as important as my financial and intellectual.


  • I enjoy what I do everyday, the work that I do and the environment in which I do it. I enjoy the team of which I am a member and getting results for my clients… guaranteed.
  • I celebrate my wins and the wins of my clients and team.


  • I will look to the system to help me find a solution to any issue that may arise.
  • I will always follow the system exactly until a new system is introduced.
  • I will always seek to understand and get clarity of the system and help others to understand the system.
  • I will seek to improve and leverage the system.
  • I will systemise the rule and humanise the exception.


  • I will be consistent in my actions so that clients and team members can feel comfortable in dealing with me at all times.
  • I am disciplined in my work so my results, growth and success are constant.
  • I will dress accordingly to reflect the professional status of SCL Managed Services, SCL Group, SCL Testing and Testech Compliance.


  • I will look after me to look after you.
  • I will share my knowledge & understanding with those who truly seek it.


  • I will review myself and my actions on a daily/weekly/yearly basis so that I can get understanding from my experience and continually improve.
  • I share my learning’s with the team, clients and others, so that they can benefit from my learning’


  • I will practice what I teach.
  • I do what I say I will do.