The culture of our business which we live or die by.

Commitment

I give 100% until I succeed at everything I commit to and agree with my fellow team members.
I will only commit to things I am prepared to do.
I will deliver what I commit to in an agreed time frame.

I consistently operate above the line except for agenda 1.1 in appropriate environments.
I accept that I am truly responsible for my actions and outcomes, and take ownership of everything that takes place in my work and my life.

I will always speak the truth as I see it.
I will only ever make arrangements I am willing and intend to keep by the date agreed.
I will communicate any potential broken agreements at the first opportunity.
I will clear up all broken agreements immediately.

I will always deliver products/services of exceptional quality that add value to all involved for the long term.
I will always stay on a path of constant and never ending improvement and innovation.

I will always speak positively of our team members, our clients and our company in both public and private.
I will take responsibility for responses to my communication.
I will always apologise for any upsets first … and then look for a solution.
I will always discuss concerns at the earliest opportunity before they become issues.
I will only talk about a person as if they are in the room with me.
I will involve all relevant team members in any discussions regarding any work issues & where this is not possible I will communicate at the earliest possible outcome.

I learn from my mistakes.
I will continue to learn, grow and master so I can help fellow team members and clients to learn, grow and master too.
I will impart practical, useable knowledge rather than just my theory.

I am willing to do whatever it takes to drive and achieve team goals.
I will focus on co-operation and always come to a resolution, not a compromise.
I will be flexible in my work, able to change if what I am doing is not working.
I ask for help when I need it and I am compassionate to others when they ask me to help.
I show my appreciation to those that have helped me and those in my team.

I will have a balanced approach to life remembering that my spiritual, social, physical and family aspects are just as important as my financial and intellectual.

I enjoy what I do everyday, the work that I do and the environment in which I do it. I enjoy the team of which I am a member and getting results for my clients… guaranteed.
I celebrate my wins and the wins of my clients and team.

I will look to the system to help me find a solution to any issue that may arise.
I will always follow the system exactly until a new system is introduced.
I will always seek to understand and get clarity of the system and help others to understand the system.
I will seek to improve and leverage the system.
I will systemise the rule and humanise the exception.

I will be consistent in my actions so that clients and team members can feel comfortable in dealing with me at all times.
I am disciplined in my work so my results, growth and success are constant.
I will dress accordingly to reflect the professional status of SCL Managed Services, SCL Group, SCL Testing and Testech Compliance.

I will review myself and my actions on a daily/weekly/yearly basis so that I can get understanding from my experience and continually improve.
I share my learning’s with the team, clients and others, so that they can benefit from my learning’